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Returns Policy
We hope you like the product purchased from ourselves. However, if any item is not what you require then please notify us by telephone/email/post, stating the reason for return. Returns should be made within a reasonable period of time (normally 28 days) and in original, undamaged packaging.
We will then issue you with either a refund or allow you to exchange the item for something else instead. Items must be returned in a resaleable (new) condition otherwise no refund can be given. Please send items back via recorded delivery for your own proof of delivery. Note that we will only refund the delivery charge on items that are damaged, faulty or incorrect.
Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 50% of the original selling price from the refund amount.
Refusal to accept parcel at the designated delivery address
If a customer refuses to accept delivery of a parcel at the designated delivery address (for whatever reason) then we will refund the cost of the goods less any return delivery charge imposed by the courier company.
Damaged/faulty/incorrect goods
Please check your goods on delivery. If items do arrive damaged/faulty please let us know immediately and return the items within 7 days of receipt. We suggest you post them back to us using recorded delivery. The same procedures apply on the rare occasion the goods are incorrect.
We will reimburse you these extra postage costs. If you do not inform us within 7 days, then we will have no liability for items said to be damaged, faulty or incorrect on delivery.
When returning goods please provide the details as set out below and return to the address below:
Please include:
Order Number
Name and Address
Original invoice
Original packaging container
Please address any returned Products to:
The Seaside Company
Unit 16
Lufton Heights Commerce Park
Boundary Way
Yeovil
Somerset
BA22 8UY |
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